Construction Conflict Avoidance Process – Manage and Resolve Conflicts Early to Reduce Costs and Deliver Projects on Time and on Budget

The Conflict Avoidance Pledge and the RICS Conflict Avoidance Process (CAP) helping parties to avoid costly and prolonged disputes.

Date: 01 June 2022 - 09:00 BST (+0100)

Price: Free

1.0 Hours Formal CPD

This resource is included when you have an active subscription to our Member CPD Support Package.

Location: Online

Course information

100s of businesses and organisations are signing up to the Conflict Avoidance Pledge, which has been developed by a coalition of industry bodies, including RICS. The Pledge is a commitment to proactively avoid conflicts and, where necessary, manage disputes between contracting parties early and amicably. In tandem with the Pledge, RICS has developed a tailored conflict management and resolution process known as CAP, which is supported by increasing numbers of businesses and organisations. 

CAP is both a  conflict avoidance and early intervention procedure, which ensures emerging disagreements between you and your clients or contractors are aired quickly, earnestly and dealt with so that costs are kept to a minimum and your project delivery doesn’t suffer.

This open and free to access webinar will feature a panel of subject matter experts in the construction industry.


  • Alan Muse – RICS Head of Construction Standards
  • Martin Burns - RICS Head of ADR Research & Development
  • Len Bunton - Bunton FRICS FCIArb Hon FRIAS
  • Janey Milligan - Managing Director, Construction Dispute Resolution

Enrol for free here.