Ardenglen Housing Association appoints new repairs contractor

Paisley-based family firm Consilium Contracting Services has been appointed on an initial 12-month contract starting in January, with the option of performance-based extension for a further year

This contract will cover day-to-day responsive repairs, 24/7 emergency repairs and works to prepare empty homes for new tenants.

Ardenglen’s last customer survey saw satisfaction levels with the repair service increase from 89% to 94%. 

Consilium achieved the highest overall score during evaluation and demonstrated strong value for money, quality, and ability to meet Ardenglen’s stringent service standards.

Chief executive of Ardenglen Housing Association, David Byfield, said: “We are delighted to confirm the appointment of Consilium Contracting Services as our new repairs contractor. Following a thorough and competitive procurement process, Consillium demonstrated not only the technical expertise we require, but also a strong commitment to customer service and partnership working.

“Repairs continue to be the number one priority for our tenants, and this new contract reflects our determination to provide a service that is responsive, reliable, and consistently high in quality. We know how important it is that issues are addressed quickly and effectively, and we are confident that Consilium will support us in delivering the standard of service our tenants expect.

“We look forward to working closely with the Consilium CS team as we move into this next phase, ensuring that our homes remain safe, well-maintained, and a source of pride for everyone who lives in them.”

Ardenglen manages around 1000 homes in the Castlemilk area of south Glasgow.

Consilium managing director, Paul McGrath, said: “We are absolutely thrilled to be appointed by Ardenglen Housing Association to deliver their repairs and voids service. From the moment we read the tender documentation, we knew this was a framework we were hugely passionate about, and now we can’t wait to get out there, get started, and show Ardenglen and its tenants exactly what we can do.

“As a socially rooted, family-run business, working in social housing is more than just a service for us, it’s truly a commitment. We fully recognise the importance of providing a repairs service that is responsive, respectful, and right first time because we know how deeply it matters to the people receiving it.

“We’re excited to work closely with the Ardenglen team to deliver not only on promises, but on performance bringing our experience in framework delivery and our strong focus on Key Performance Indicators to ensure consistently high standards.”