Barratt secures five-star rating for record 15 years in a row

Barratt secures five-star rating for record 15 years in a row

Douglas McLeod

Barratt Developments Scotland has received the maximum five-star rating in the new Home Builders Federation (HBF) annual New Homes Customer Satisfaction Survey.

The housebuilder – which includes Barratt Homes and David Wilson Homes – has received the top five-star rating from its customers for 15 years in a row, longer than any other major housebuilder.

The number of stars awarded is based on customer responses to the question, ‘would you recommend your builder to a friend?’. Over 90% of customers confirmed that they would by answering yes.

The HBF Customer Satisfaction Survey is one of the biggest surveys of its kind in the country being completed by 60,000+ new homeowners. The star rating system was developed to show customers which housebuilders have the most satisfied customers.

Stewart Baseley, executive chairman of the Home Builders Federation, said: “Over recent years there has been a huge industry focus on service and quality, and this is the fourth year in a row where over 90% of new home buyers would recommend their builder to a friend.

“For a company to achieve five-star levels of satisfaction is a significant achievement and shows the commitment from everyone within Barratt Developments to the customer.”

The new five-star rating comes on top of Barratt having success at the NHBC Pride in the Job Quality Awards. The competition is known as the ‘Oscars’ of the housebuilding industry, with over 11,000 site managers being entered into it. Last year Barratt site managers won 96 Pride in the Job Quality Awards, more than any other housebuilder for nineteen years in a row.

Douglas McLeod, regional managing director at Barratt Scotland, said: “To be rated as a five-star builder by our customers for 15 years in a row is something we are really proud of. It takes a real dedication to customer satisfaction and going above and beyond, for over 90% of our customers to say they would recommend us a to a friend.”

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