The top rating is awarded only to housebuilders whose customers report the highest levels of satisfaction with their homes and service.

This year’s rating reflects a new approach to measuring customer satisfaction across the industry, with results now based on a broader range of feedback from homeowners covering build quality and aftercare following their move-in experience. The updated methodology is widely recognised as providing a fairer and more comprehensive measure of customer satisfaction.

Achieving the five-star status for a second consecutive year places Cruden among the highest performing housebuilders in the UK.

Fraser Lynes, chief executive of Cruden, said: “We are incredibly proud to retain our five-star housebuilder status, particularly in a year where the way customer satisfaction is measured has evolved across the industry.

“This recognition reflects the dedication of our teams and the importance we place on delivering high-quality homes and providing excellent support to our customers throughout their homebuying journey and beyond.”

As part of its continued focus on customer experience, Cruden has recently appointed a new Head of Customer Service and introduced new technology to streamline customer interactions, support requests and service operations.

The annual survey gathers feedback from thousands of new-build homeowners across the UK and remains one of the most respected benchmarks for customer satisfaction within the housebuilding industry.