Crosby is the first HR representative appointed to the company’s board in a move it said reinforces a commitment to investing in people.

The appointment will support QTS Group’s growing workforce, which has expanded significantly in recent years. The company now employs more than 750 people, requiring a larger HR function.

In the role, Crosby will support the existing HR team as it transitions to an advanced operation, which includes a restructure of the existing team to create four new job openings.

These positions are being recruited for in early 2026 and will further strengthen HR capabilities across the business, enhancing learning and development programmes to support employees with career progression.

Boasting more than 15 years of HR experience, Crosby has moved to QTS Group following a five-year stint at Story Contracting.

Prior to her rail industry experience, she worked in both the hospitality and community pharmacy environments, originally working in operations before pivoting into HR.

Her operational background allows her to view challenges from multiple stakeholder perspectives, an essential skill in driving meaningful improvements across recruitment, retention and development.

Discussing her new post, Sara said: “QTS has a very established culture and a strong existing HR function, which was a major attraction for me. HR has a crucial role to play as the gatekeeper for attraction and retention, and there is real potential here to build the right structure and support that helps people succeed.

“Having spent time in operational roles, I understand the pressures faced on the ground and the support that good HR can provide. We are continuing to invest in our people, strengthening line management capabilities and creating the development pathways that will help us retain top talent for the long term.”

Andy Steel, managing director at QTS Group, said: “As QTS has grown at pace in recent years, it has become increasingly important to elevate HR into a more visible part of the business. We are investing significantly in this area because we know that developing our people is essential for sustainable growth.

“Sara’s appointment as our first HR director at board level reflects how central people are to the success of QTS and how committed we are to building the right structure for the future. She has brought a fresh approach to an already fantastic HR team, and we are seeing the positive impact of that across the business already.”