Scottish housebuilders celebrate five star ratings from HBF



Joanne Casey and Linda McLean of Mactaggart & Mickel Homes receiving their HBF Five Star award

Mactaggart & Mickel Homes and CALA Homes have achieved the maximum five star rating from the Home Builders Federation (HBF) following an independent customer satisfaction survey.

The HBF Star Rating Scheme awards builders stars for customer satisfaction, based on homeowner feedback in an independent survey. Now in its 12th year, the survey questions owners shortly after moving into new build properties to establish their satisfaction with the quality of their home and the buying experience.

Star ratings are calculated on the number of customers who would recommend the builder to friends, with a five star rating requiring 90% or above.

Family housebuilder Mactaggart & Mickel has earned the prestigious rating for the sixth consecutive year.

Joanne Casey, director at Mactaggart & Mickel Homes, said: “We are immensely proud of this achievement, because it reflects what our customers think about the entire house buying process with us – before, during and after the purchase.

“This continued success is testament to the skill and commitment of all colleagues – everyone takes pride in delivering each and every home we build.”

CALA scored in excess of 93% to achieve the maximum five stars.

Alan Brown, chief executive for CALA, said: “CALA has built a longstanding reputation as an award-winning homebuilder, but this accolade is particularly meaningful as it comes as a direct result of positive feedback from our customers. It also follows a year of record growth for CALA, with more than 1600 homes sold across the UK, an increase of 46 per cent from last year.

“Being a five-star homebuilder requires the commitment of the whole team from across the business. From land purchase right through to the final completion and beyond, every department is responsible for delivering an exceptional experience and superior product to our customers. The five-star rating is testament to the passion and hard work of everyone at CALA.”

Stewart Baseley, executive chairman of the Home Builders Federation, added: “Achieving high levels of customer satisfaction is hugely challenging. It requires leadership from Board level downwards and commitment from all areas of a house building business and is a credit to every member of staff. A five star rating is not easy to achieve and is a very positive endorsement of the processes, systems and culture in place and should provide customers with real confidence in the company and homes they build.”



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