Balhousie Windows chief hits out at Scottish COVID-19 disparity as orders backlog grows

Drew Hay, the boss of Perth-based Balhousie Windows, has expressed his frustration at the Scottish Government for continuing to enforce a COVID-19 lockdown that prevents work being completed in homes unless it is essential maintenance.

Balhousie Windows chief hits out at Scottish COVID-19 disparity as orders backlog grows

This rule, which is not in place in England and Wales, means Balhousie is not able to take on new work, resulting in a loss of £1 million of orders and over 30 direct and indirect staff currently furloughed.

Director Drew Hay is urging the powers that be at Holyrood to lift the regulations that are causing the sector so much unnecessary pain and allow them to trade under COVID-secure guidelines so they can start new projects and complete existing jobs.

Mr Hay said: “We find ourselves in a really frustrating position in that our online leads are 94% up on this time last year, but we can’t progress any of them due to the current Scottish restrictions.

“Installers and surveyors aren’t allowed to work at the moment unless it is essential maintenance, so despite a massive demand for home improvements, we have had to furlough the majority of staff, including young apprentices just starting out.”

He added: “The restrictions need to be lifted immediately to allow Scottish home improvement businesses to fit existing jobs, collect outstanding monies and to capitalise on new sales to support our recovery. 

“We can’t see a justified explanation as to why the Scottish rules are different and, if things don’t change, we’ll be left in limbo until the end of April at the earliest.”

Balhousie Windows chief hits out at Scottish COVID-19 disparity as orders backlog grows

Balhousie, which was established in 1993, is part of the Conservatory Outlet’s 26-strong retail network of installation companies.

The company works with hundreds of customers across central Scotland, helping them design and install high quality doors, windows, conservatories, sunrooms and extensions.

Mr Hay added: “This is a hugely important decision for the recovery of our industry and many others. We have recently applied for a discretionary grant to help us through this difficult period in our company’s history.

“We’re really proud of our sales team who have innovated to use Zoom and Facetime. It is a really popular approach, with potential online leads up 94% on this time in 2020.”

He concluded: “We’ll continue to work with the Glass & Glazing Federation to see if we can instigate change and would appreciate it if even more Scottish consumers write to their MPs to highlight the disparity in the rules.”

Share icon
Share this article: