Scotframe strengthens commercial team with new senior director
Timber frame specialist Scotframe is making key changes with a new senior director appointment to continually improve its customer experience.
Tony Campbell has been appointed commercial sector director responsible for the teams, moving from operations into his new role. Previous to that he worked for Scotframe parent company, the Saint-Gobain Group, starting as site manager and promoted to sales director.
With 30 years of experience and works with builders, developers, housing associations, architects and surveyors in Scotland, UK and internationally, Scotframe has increased resources in both sales and estimating and is now further building its key account management team to develop and maintain relationships with the customer throughout the process of building with a timber frame kit.
Tony Campbell, commercial sector director, said: “We have a superb product in terms of ease of construction and thermal performance. However, our projects are long term and technically demanding, the key is to communicate and build trust at every stage. We want to make sure the customer has a key point of contact throughout the development process. We are making the necessary changes and adding skilled staff resources to create a team to offer a seamless and connected journey for our customers.
“Our commercial team is a mix of experienced staff and new recruits with key specialist skills. The team is customer focused and keen to build relationships and manage customer expectations. We are all working in a challenging environment in terms of supply chain management and rising costs. The key is to align with the customer, have regular meetings and feedback. We want every project to be an exemplar.”
The fourteen-strong commercial team includes heads of estimating, procurement and data alongside four regional business development managers. This is supported by a team of experienced estimators supported by trainees and administrative staff.
Ross Baxter, managing director of Scotframe, said: “At Scotframe we are continually putting the customer at the centre of what we do and as such we are constantly challenging ourselves to improve the service to our customers. I am pleased that Tony has taken this role as he brings a wealth of experience in managing and motivating his team to develop customer relationships and enhance the customer service.”