Glasgow-based team crowned Persimmon’s best for customer care

Glasgow-based team crowned Persimmon's best for customer care

Persimmon's Customer Care team receiving the award from Persimmon CEO Dean Finch and Persimmon West Scotland managing director Chris Logan

Persimmon West Scotland’s Customer Care team has taken first place in the Customer Excellence category at the homebuilder’s annual awards ceremony in Leicester – beating 28 other regional offices from across the country.

The Garthamlock-based team of 20 set their sights on the top spot after being announced as one of two finalists in the running for the award. They support customers on their journey after buying a new home across the home-builder’s West Scotland region.

Persimmon recently has its maximum five-star rating renewed in an annual customer satisfaction survey. It’s the third year running Persimmon has received the rating which is based on the results of surveys completed by homebuyers after they have moved into their new home. To achieve a five-star rating, over 90% of respondents must be happy to recommend their housebuilder to friends and family.

The award-winning West Scotland team is led by head of customer care Moya McVey, customer care office manager Claire Eadie and operations manager William Docherty.

Moya McVey, head of customer care, said: “Customer satisfaction is a top priority for the whole business and we’re proud of our record of ensuring clients have the best possible experience with us.

“We’re delighted to pick up this award, which acknowledges the hard work of the whole team in delivering for our customers and as a five-star business, we’ll continue to put the customer at the heart of everything we do.”

Chris Logan, Persimmon West Scotland managing director, said: “This is a great recognition of the West Scotland team’s commitment to delivering the best possible service for all our customers and I want to congratulate the team for all their hard work.

“We want all of our customers to have the best possible experience with us – from the moment they walk through the door to picking up their keys and beyond – and our team consistently does everything possible to make that happen.”

The full team is comprised of customer care coordinators Anne Marie Connelly, Nikki Caldwell, Natalie Rooney, Leia Ford, Leon Reid; and customer care operatives David Anderson, Jim Anderson, Craig Chalmers, David Harris, Robert Housley, Gerry McDonough, Paul Owens, Willie Hunter, Sam McGuinness and Gerry McQuilter.

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